Pricing & Payment
We accept all major debit and credit cards. Payments are processed by WorldPay or Paypal. See our security section for more information on credit/debit card processing. Goods will be despatched on cleared payments according to our delivery schedule.
Actual product prices are £ GBP Sterling and purchases made are in £ GBP Sterling. Our Euro and Dollar currency converter is for guidance only and the exchange rate is updated weekly.
You will be charged the price displayed on our website on the date of your order. This price will be inclusive of VAT @ 20% where applicable. A VAT invoice can be provided on request. Please note that in the UK baby and childrenswear is zero VAT rated so there is no VAT on the majority of our stock.
All items are subject to availability. We make every effort to ensure that prices are correctly displayed, however occasionally an error may occur. In the unlikely event that this should happen, we would contact you with the amended price and ask you if you wish to continue with the purchase or receive a full refund.
Any discounts offered are based on previously advertised, non-discounted prices that were available for consumers to buy for at least 28 consecutive days in the previous 6 months via the website.
Please be advised that orders delivered outside the EU may be subject to local taxes, import duties or customs charges. 'all things cute' is unable to accept responsibility for charges levied by other countries.
DURING SALE PERIODS PLEASE ALLOW A WEEK FOR AN ORDER TO LEAVE US.
We aim to pick and despatch orders within 3-4 working days, often they are sent next day but we are a small team in a small premises so this does depend on the volume of orders and how busy we are.
All UK orders are sent tracked and signed for..
International delivery starts at £8.95 to EC countries and £14.95 for the rest of the world. This charge is based on an average clothing order weighing no more than 600g when packed and the order fitting within Air Mail Small Packet dimensions. As some of our stock items are large and heavy we do have to occasionally charge more for International delivery. In the event of us needing to charge additional delivery costs we will contact you by email detailing the cost and with a link for you to pay the additional fee. If at this point you wish to cancel the order please respond to the email instructing us to cancel and we will fully refund you.
If you have not been charged international delivery on pre-order items once the order is in stock we will contact you for delivery payment depending on the weight, size and value of your order.
USA and Canada. Unfortunately due to escalating liability insurance we are unable to supply any customer with an invoice or delivery address within the USA and Canada.
Should any order be returned to 'all things cute' due to you being unavailable to receive it the order will not be despatched again until further payment for additional delivery costs has been received by us. We will contact you in the event of this happening.
You can collect your order from our store in Billericay, Essex. This is a free service. Please allow us 48 hours from placing your order before collecting as not all the stock may be at the store, some may be off-site at our warehouse. Thank you.
You have 14 days from date of order for a full refund or 28 days for an exchange.
Items must be returned unworn, with the original receipt and original packaging.
In the event of an exchange the customer will be required to pay the shipping costs (unless faulty).
We cannot accept returns that have been worn or damaged.
No return or exchange on sale items that are 70% off or more. Exchange only on other sale items.
Please note we do not offer a refund on sale or promotional items (exchange or credit only) & we do not offer any refunds or exchanges on socks or tights for hygienic purposes.
It is the your responsibility to ensure that returned items reach us in the conditions stated above. The customer must arrange and pay for delivery. We cannot accept responsibility for any items that are lost in the post or do not reach us. We strongly advise that you send your return tracked or signed for.
If you have read the terms above and would like to return your item/s please do so to:
All Things Cute
83 High Street
Where a product is described as PRE-ORDER please note you are ordering in advance of us physically having received the stock. We state a likely delivery time on pre-order items this is usually February/March for the Summer collections and August/September for the Winter collections. When the items come into stock we then despatch if the order has been paid in full, or we contact for payment and despatch once paid. We are sorry that we cannot be more specific in the dates that the stock is due to arrive but our suppliers do not provide us with detailed delivery information and until the stock comes into their warehouse from their manufacturers they will not provide us with any specific detail.
We do not part-ship orders that contain PRE-ORDER items unless requested by the customer, in which case additional delivery charges may apply.
If a pre-order has not been paid in full after 6 weeks of contacting for payment the order will be cancelled and returned to stock. Deposits are not returnable unless cancelled within 14 days of ordering.
To make further payments:
Send payments on paypal to email@example.com quoting your order number given at the time you paid your deposit.
If you would like to pay by bank transfer please use the following details:
Account Name: All Things Cute
Sort Code: 40-13-22
Account Number: 92026716
Please quote your order number as the reference.
If the items in your payment plan reduce in price due to a sale or promotion you must still pay the full price of the item that it was at the point of ordering.
Cancelling Your Payment Plan:
If you need to cancel your order during the payment plan. If cancelled within 14 days the full amount is refunded. After 14 days any delivery and additional payments are refunded but we retain the 25% reservation deposit. On receipt of your items our normal refund and exchange policy applies should any item be unsuitable.
* Cancellation of Expired Payment Plans:
We will contact you by email at the end of the 12 weeks with details of your balance outstanding requesting the balance is settled within 7 days. If the balance is not settled we will send one further reminder allowing an additional 7 days to settle. If the balance is still outstanding after this we will cancel the payment plan and the reserved goods will be returned to stock. You will receive a refund of your delivery and any additional payments made but we will retain the 25% deposit.
Requests to Change Orders
We have many customers contact us after placing an order asking for changes to be made for example removing items, changing sizes, adding items, changing the delivery address. We do our best to make these changes but please note during very busy sale and clearance periods it can be almost impossible to keep up with such requests and we reserve the right to ship the order as is. We encourage all customers to make further orders during busy periods rather than requesting a manual addition to be made as often stock will of sold to other customers by the time such requests can be actioned. This is simply a case of volume of transactions vs the number of computer terminals and staff we can physically fit in our premises!
Where a promotion is offered by email or on the web site itself the promotion code must be entered into your shopping bag or given on the telephone for a telephone order. All promotions are offered at our discretion and may be withdrawn at anytime. Promotions are only valid until the date specified in the promotion email or as displayed on the web site. Only one promotion can be claimed at any time and not used in conjunction with any other discount. Where a refund or exchange is made on an item purchased with a promotional discount the price refunded or used for exchange will be the current selling price less the promotional amount claimed at the time of ordering.
Please note only promotions that are advertised on our own website www.allthingscute.co.uk or from our email address firstname.lastname@example.org are valid. We cannot honor promotions advertised on third party "discount" sites as these are usually not valid and published entirely without our control or consent.
Calculating promotions where money off not % discount. Where a promotion is a fixed amount of money off an order the discount is calculated as an equivalent % off the order. In the event of a single item of that order that is applicable to the promotion being returned the refund or exchange amount for that item will be equal to the selling price less the equivalent % discount. So for example £25 off when spending £100 or more would equal 25% off an order of £100 or 12.5% of an order of £150. If a single item from that promotion is returned in this example 25% or 12.5% would be deducted from the selling price to give the actual price paid. If non promotional items are purchased within the same order these items are not included in the total sum of the order when the discount is calculated. Please do not hesitate to contact us with any queries where refunds on promotional orders are concerned.
Where an article is ordered in especially for you i.e. it is out of stock on www.allthingscute.co.uk or it is not a stocked item then please note we cannot offer an exchange or refund on these orders. We are often charged expensive delivery costs by the supplier for sending one off orders like this and where possible we will absorb these costs or share them with the customer but at times we will ask the customer to contribute. We will inform you of these costs at the time of confirming the order.
Sizes and measurements are approximate and vary between designers. We have provided size guidance charts to help you with your purchase. Please check carefully before selecting your size but we are very happy to refund or exchange, see our policy above.
The reproduction of products and colour on our website is as accurate as the photographic and production process will allow, and may also be viewed differently depending on the type of monitor used by you to view our website.
All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from 'all things cute' shall be governed by English law but jurisdiction can be in the country of the consumer, in all such matters. 'all things cute' accepts no liability for any incident arising from the goods supplied by 'all things cute'. All goods are manufactured and licensed to our suppliers and any such claim should be directed to them.
'all things cute' reserves the right to refuse to supply any individual or company.
These terms and conditions apply to all transactions on the 'all things cute' website. 'all things cute' may change these terms from time to time without notice. Changes will apply to any subsequent orders received.
All content and software on this site are the property of 'all things cute' and is protected by United Kingdom and International intellectual property laws, including, copyright laws. The content and software on this site is to be used solely for providing information relating to 'all things cute' and its products to users of this site. Any other use is strictly prohibited. You may not create a hyperlink or any other connection to this site without the express written permission of 'all things cute' and the use of the website within any other website is strictly prohibited.
Nothing in these Terms and Conditions is intended to reduce your statutory rights relating to faulty or mis-described goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen's Advice Bureau.
Intellectual Property Rights
You agree and acknowledge that we own or are licensed to use all copyright, database rights, trade marks and other intellectual property rights in and to all parts of this web site, and to the business of 'all things cute', including the software, the structure and design and layout of the web site.
You are entitled to use our web site in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our web site or any part of it in any other manner.
All persons, individual and corporate, are prohibited from providing hypertext or other links to the 'all things cute' web site, other than to our home page, from their own web site or from a third party's web site, without our prior written consent.
Limitation of liability
We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
i. loss or damage was not foreseeable to both parties when the contract was formed;
ii. loss or damage was not caused by any breach on our part;
iii. loss or damage relates to business and/or non-consumers.
We will not be liable for loss or damage caused by the customer miss-handling the items.
We are committed to protecting your privacy. All information provided by you to process your order or to make enquiries is used solely for that purpose unless we have your consent to do otherwise. The site uses a secure server to protect this information and our systems are not accessible by unauthorised personnel as required by the Data Protection Act.
Your use of this website and its facilities signifies your consent to the collection of information required to process your order or enquiry to the extent of administering the payment and executing your delivery, providing you with the best possible service.
When you register your details with us, we may from time to time use them to advise you of special offers or promotions via email. Please advise us if you do not wish this to happen.
Your details will not be disclosed to any third parties.
Changes to Terms and Conditions
These terms and conditions may be changed without prior warning and therefore even if you have shopped with us previously please be sure to reacquaint yourself with the current terms and conditions prior to ordering.