Delivery Information
All orders are wrapped in our tissue, ribbon and despatched in our distinctive 'all things cute' box so whether sending as a gift or buying for yourself you will be delighted with the presentation and quality of your order*.
Please note that for your first order delivery will be made to the invoice address, even if an alternative delivery address is provided. This policy is to help prevent credit card fraud.
Delivery Costs
International delivery starts at £8.95 to EC countries and £14.95 for the rest of the world. This charge is based on an average clothing order weighing no more than 600g when packed and the order fitting either in our small box or a plastic mailing envelope*. As some of our stock items are large and heavy we do have to occasionally charge more for International delivery. In the event of us needing to charge additional delivery costs we will contact you by email detailing the cost and with a link for you to pay the additional fee. If at this point you wish to cancel the order please respond to the email instructing us to cancel and we will fully refund you.
If your country is not on our list please contact us and we will happily quote a delivery cost for you. USA and Canada. Unfortunately due to escalating liability insurance we are unable to supply any customer with an invoice or delivery address within the USA and Canada.
*We will ship in a plastic mailing envelope to avoid additional delivery costs where possible for oveseas delivery. For sale orders or free delivery offers we may ship your order in a mailing envelope to save costs. If you have any queries please contact us.
Delivery Timescales
UK - In stock items are usually despatched within two working days assuming your card payment has been authorised. Please note we are closed on Mondays so weekend orders are despatched on a Tuesday. Where your order comprises items described as pre-order your entire order is held until the pre-order stock is available for delivery. All orders require a signature on receipt. UK orders are sent first class recorded, next day special or courier delivery.** Please inform us should your parcel not arrive within 5 working days of ordering and we will track it for you.
If you require an urgent UK next day delivery please contact us and we will do our best to help you. Next day delivery costs from £6.95 depending on the size and weight of your order.
** When the postal/delivery service are very busy during the Christmas period or during/after industrial action orders may be slightly delayed. Unfortunately this is beyond our control and we apologise for any inconvenience caused during such periods.
Overseas - In stock items are usually despatched within two working days assuming your card payment has been authorised and any additional delivery costs that may be required have been paid for. Please note we are closed on Mondays so weekend orders a usually despatched on Tuesday. Where your order comprises items described as pre-order your entire order is held until the pre-order stock is available for delivery. Orders are sent airmail with Royal Mail or Courier and require a signature on receipt. Most deliveries are made within one week but this does depend on the country of destination.
In the unlikely event that your order cannot be processed and delivery made within the above timescale we will contact you and inform you of the expected delivery date. You will have the option to cancel your order if this is not acceptable to you.
Undelivered Orders
Should any order be returned to 'all things cute' due to you being unavailable to receive it the order will not be despatched again until further payment for additional delivery costs has been received by us. We will contact you in the event of this happening.